What Hungry Canadian Is
Hungry Canadian is a Canadian-owned marketplace that connects customers with independent local restaurants and businesses. Each business manages its own menu, pricing, availability, and preparation times.
Orders can be placed for pickup or delivery depending on the business and your location. All order details are shown before checkout so you can review everything in advance.
Placing an Order
- Browse businesses available in your area.
- Select a business and review its menu.
- Choose items and customize where available.
- Select pickup or delivery if offered.
- Review your order and place it.
What Happens After You Order
Your order is sent to the business immediately for preparation. Preparation time is controlled by the business.
If delivery is selected, a courier may be assigned. Timing can vary during busy periods.
Tip: Before ordering, confirm delivery availability, fees, and ETA on the checkout screen.
Where to Track Your Order
You can view your order status, timeline (with timestamps), receipt, and order details directly in the Hungry Canadian app or website:
- In the mobile apps (iOS/Android): Account → My Orders
- On the website: select the account icon (top right on desktop; bottom right on mobile)
Each order also includes a Re-Order option for faster repeat ordering.
Order Status Basics
Order status updates help you understand where your order is in the process. For detailed status definitions and troubleshooting, see Order Status & Tracking.
- Delivery: Pending → Accepted → Ready → Delivered
- Pickup: Pending → Accepted → Ready → Collected → Complete
Pickup vs Delivery
Pickup: You collect your order directly from the business at the estimated time.
Delivery: Delivery availability and fees vary by business and location and are shown before checkout.
Changes, Issues, or Cancellations
Orders are sent to businesses immediately, so changes or cancellations may not be possible once preparation begins.
Learn more in Refunds, Cancellations & Order Issues.
If a refund is approved, it may be returned to your original payment method depending on the situation and payment type.
Loyalty Points and Promotions
Hungry Canadian may offer loyalty points and referral promotions. Availability and eligibility can vary by promotion and location.
See Loyalty Points & Refer & Earn for how points work, minimums, and expiry.
When to Contact Support
Contact support if your order was not received, appears stuck, or cannot be resolved through the app or order timeline.
For faster help, include your name, the business name, the approximate order time, and any order reference shown in your timeline. Do not share payment card details.