Home / Help Centre

How can we help?

Choose your role to find the right hub. These pages are public and intentionally avoid account-specific or sensitive configuration steps. For hands-on assistance, contact support@hungrycanadian.ca.

Choose your role

Start with the hub that matches how you use Hungry Canadian.

Customer Help

Ordering, pickup, delivery, payments, and common issues.

Browse guides

Merchant Help

Orders, fulfillment (delivery vs pickup), devices, and printing.

Run operations

Driver Help

Delivery workflow, expectations, and support resources.

Deliveries

Popular topics

Quick entry points to the most common workflows and questions.

Orders and status flow

Understand what “Pending”, “Accepted”, “Ready”, and “Completed” mean.

Open merchant orders guide Merchants

Delivery vs pickup responsibilities

See what Hungry Canadian handles vs what your business handles.

Open delivery vs pickup Merchants

Devices and setup readiness

Recommended device basics for smooth daily operations.

Open devices guide Merchants

Receipt printing

Printing setup, reprints, and common troubleshooting paths.

Open printers guide Merchants

More topics will be added as the Help Centre expands.

Need help from our team?

If you cannot resolve an issue using the public guides, contact support with the details below.

Email
Best for most questions and non-urgent support.
Phone
For urgent operational issues during business hours.
What to include
Store name, approximate time of issue, and customer name or order reference (if available). Do not share customer payment details.